There is this total amateur business woman sitting there and you totally wonder why they sent HER to take care of you, a client for 20 years who is now unhappy. It's clearly not because of her great skills in talking calm into people.. it's because of a whole different set of skills, as you'll find out soon enough...

This is the first time you and me meet. You have been a client of us for over 20 years now.. of course you are allowed to quit your account. We are a very open company and we don't have secrets. I just have a few questions. We like to think that people are happy with us. ...

There is this total amateur business woman sitting there and you totally wonder why they sent HER to take care of you, a client for 20 years who is now unhappy. It's clearly not because of her great skills in talking calm into people.. it's because of a whole different set of skills, as you'll find out soon enough...

This is the first time you and me meet. You have been a client of us for over 20 years now.. of course you are allowed to quit your account. We are a very open company and we don't have secrets. I just have a few questions. We like to think that people are happy with us. When you told us you wanted to quit, we invited you over to find out the reasons and maybe change your decision.

It's been over 20 years since we got you as a customer and there have never been any complains. Today, it's my pleasure to take care of you and hear all you have to say. Please tell me what the reason for cancelling your account was..

Oh! We do have a solution for that.. yes, we offer that, too. It would cost a little bit more, but with the smaller package that we just talked about it still would be the same price. I can look it up and make that change for you right away.

No? Well, please tell me.. hard to reach? Oh. There can be issues at time, so I guess after 20 years I am allowed to give you my personal number. Let's do it like this: if you have a problem with ANYTHING.. anything account related, you can reach me personally and we - no I - will solve any issues.

Well, all customers are important to us, but 20 years is a long time. About those 20 years - did we send you a gift? Did you get anything from us? Oh, I'll definitely take care of that. I can send you a gift, which I don't have here right now, but you'll receive that.

What else can I do? We really want to improve our services... yes.. okay, when was that? Okay.. well, that must have been a colleague of mine and I am really sorry for that. Yes, sorry. I'll make a note of it and I'll make sure that it's taken care of *you look down at the noise and the lady's pants get very wet.. the office chair gets soaked and pee streams to the floor*

She doesn't even seem to notice... but you know she did it on purpose. She just likes to see you happy... what a turn of events!Not $18.99 but $12.99 for HD because my mic got some hiccups.